F. To. Q. Faq
Shopping in Tandem is easy.
You can choose the item you prefer from our online catalog, selects quantity, size and color if applicable, and add it to your shopping basket.
Check the selected items in your basket by clicking on the link in the top right.
You can delete those items you don't want and change the quantities of what you chose.
Once finished click on proceed to the purchase to start the order.
No, you can make purchases without being registered, However, be registered in Tandem allows you to track your orders, review previous orders and save your preferred shipping and billing address information.
If you forgot your password I followed the "forgot my password" instructions on the registration screen. For security reasons we can't mail it to you..
To define your size, guide yourself with our talling guide. If you need more information about the fit of a specific garment, Do not hesitate to contact our team at tienda@tandem.uy.
All products are in stock unless the product is identified as "out of stock". Keep in mind that, in the time it takes for you to buy, someone else may be buying the
same article and exhaust it.
You will be able to pay for your purchases on our site securely through Mercado Pago. After selecting your preferred option, you'll be redirected to a secure site to complete the necessary data. Once the transaction is complete you will return to our page
www.tandem.uy
Your card details will be required only on each issuer's secure payment site. The means of payment will be directly responsible for the security of your information.
You will receive an email immediately after confirming the order and another email when the payment has been correctly credited informing you that the order is "in process".
We ship throughout Uruguayan territory.
Shipments will be free across the country for purchases in excess of the 200 US dollars, for smaller amounts we will charge you 7 additional dollars for shipping.
Deliveries of orders within Montevideo and Metropolitan Area (Route 5 to Las Piedras, Route 8 up to Pando, City of the Coast to the Pinar), monday to Friday 9 To 13 or 14 To 19, or on Saturdays 9 4 p.m..
All orders must be signed.
The order can be received by anyone at the agreed address by presenting their ID.
Once confirmed the order cannot be modified.
Tandem only sends to one address per order. During the purchase process you can choose the address you registered with or enter a new.
All our shipments outside Montevideo and Metropolitan Zone are made through DAC, with a delay of between 48 72 hours after the order has been placed and confirmed payment.
All products have change.
You'll be able to make the change within the 30 days of purchase, with the corresponding label and the original or exchange ticket, at our Constituent location 2039.
If your order is in a pending or processed state and has not yet been shipped you can cancel your purchase. Contact us by email at tienda@tandem.uy or call us at the 24000868 and we'll take your cancellation.
All our products are checked before being shipped, in the event that you get something that isn't in good condition, contact us by email at tienda@tandem.uy or call us at 24000868 within 24 hours of receiving your purchase so that we can fix the issue.
Remember to keep the product, labels and packs in identical reception conditions and have the purchase ticket handy.
All our products are checked before being shipped, in the event that you receive a different product than the selected one, contact us by email at tienda@tandem.uy or call us at 24000868 within 24 hours of receiving your purchase so that we can fix the issue. Always keep original labels and purchase ticket.
If you have a discount code you can enter it in your shopping cart before starting the purchase process.
Email us at tienda@tandem.uy or call us at the 24000869 Monday through Friday 10.30 To 19.30 or saturdays 9.30 To 13.30.
Means of payment
You will be able to pay for your purchases on our site securely through Mercado Pago.
Mercado Pago meets the most stringent security standards and is used by more than 90 millions of people in Latin America. Payment details are processed outside our site, on the secure platforms of each of the financial institutions, so in Tandem Uruguay we don't have any critical data on your means of payment.
You can pay online and with the means of payment of your preference:
With credit card:
Oca, Leader, Visa, Mastercard, Diners Club
With cash in collection nets:
Abitab and Redpagos
With a recharged balance in your MercadoPago account
You can charge balance to your MercadoPaygo account with any of the means of payment in cash and then, paying for your purchases, the money will be credited instantly.
Changes and Returns
At Tandem we want you to be satisfied with your purchase, so you'll have a deadline to make returns 5 working days from the date of delivery of the product. Within this period you will need to send an email to tienda@tandem.uy indicating the purchase details and the
reasons for return.
You'll be able to make product changes with a deadline of 30 days from the date of delivery of the same. In case we don't have stock of the product of your choice, we will make a voucher for the equivalent value valid for 180 Days.
Both exchanges and returns will be processed directly at the Tandem commercial premises, on Constituent Street 2039, Montevideo.
As a customer you are responsible for the shipping costs generated by the exchanges and returns, except in the case of a change due to a product defect or if the product received does not match the one you selected at the time of purchase.
To make changes or returns you must present your proof of purchase and in addition the product must be unused and in its original packaging as it was delivered to you, except as far as verification of the same.
Shipping
Shipments will be free across the country for purchases in excess of the 200 US dollars, for smaller amounts we will charge you 7 additional dollars for shipping.
Shipping time will start from payment accreditation.
For Montevideo and Metropolitan Area (Route 5 to Las Piedras, Route 8 up to Pando, City of the Coast to the Pinar), orders that are credited on business day until 5pm will be delivered the next business day. For shipments outside the area above detailed, will be delivered within a period of 48 72 hours skilled through DAC.
Please note that each order can only be delivered in one place and, once dispatched, the order cannot be redirected.
Privacy policy of personal data provided by the user.
To be able to use the online shopping service through our site efficiently and safely, users will need to provide certain data, between them, your first and last name, Home, email account, Phone, without which it would be impossible to provide the services. That's why these are required to be true and accurate. This data collected by the forms
will be incorporated into the general customer base of Tandem Uruguay SRL.
Also, users may at any time require the cancellation of their request and the deletion of their account from the database, sending an email to hola@tandem.uy requesting your discharge from the database or request.
By registering on the site and being part of the overall customer base, users agree that we communicate with them by post, to send information that the company considers, in its sole discretion, that may be of interest to you, including advertising and information about offers and promotions. In the event that users do not wish to be contacted for these purposes, they can manifest it to Tandem, that will proceed to interrupt such communications in the shortest possible time.
Your information will be protected under Law No. 18.331 Personal Data Protection and Habeas Data Action of the Eastern Republic of Uruguay.
